In today’s society the opportunity for conflict to raise its ugly head has become more of a possibility. Our skilled and experienced trainers who have backgrounds in all sectors from Police , Education, Military, Care and clinical & entertainment, will help you to recognise conflict before it can start and manage it in the most appropriate way.

Understanding how conflict can happen is crucial if you do not understand something you cannot deal with it effectively. We will help recognise the triggers for inappropriate and negative behaviour and the danger signs that someone is losing their ability to think and act rationally.

Topics Covered

  • Space awareness
  • Exit strategies & exit routes
  • Fight or flight
  • Triggers and inhibitors
  • The aggression cycle
  • Diversion tactics
  • Reporting

Training is delivered and tailored to reflect public facing roles in industries and organisations including Public Sector , Entertainment establishments , Charities and more.

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Call us on 01372 230 798 to discuss your requirements

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