Conflict can arise anywhere at any time; there are however times when the opportunity for conflict to happen is much greater

Our conflict resolution training is delivered over one day and will equip you with the skills to be able to communicate effectively and calmly with a person who is distressed or angry.

The training will provide you with the means to be able to recognise escalation of behaviours and also an ability to empathise with an aggrieved person.

This training is ideal for people who have a public facing role including front of house receptionists, medical personnel, and retail workers.

The training is also ideal for those in non-public facing roles include telephone receptionists and call centre workers.

If you would like to know more about this training, please contact us.

In today’s society the opportunity for conflict to raise its ugly head has become more of a possibility. Our skilled and experienced trainers who have backgrounds in all sectors from Police , Education, Military, Care and clinical & entertainment, will help you to recognise conflict before it can start and manage it in the most appropriate way.

Understanding how conflict can happen is crucial if you do not understand something you cannot deal with it effectively. We will help recognise the triggers for inappropriate and negative behaviour and the danger signs that someone is losing their ability to think and act rationally.

Training is delivered and tailored to reflect public facing roles in industries and organisations including Public Sector , Entertainment establishments , Charities and more.